Insurance Claims: Expert Support from Inspection Through the Claims Process

Every insurer defines qualifying events differently, but common thresholds include high winds or severe weather events and hail of sufficient size to cause damage, both as determined by your insurer. The damage must result from the weather event, not pre-existing wear. If unsure, call ALR first for a professional assessment before filing a claim. We can help you understand how insurers typically assess similar damage.

Yes. You have the right to request your preferred contractor when filing a claim in Canada. Request Advanced Level Roofing as the service provider when contacting your insurer. Most major insurers in Alberta, Saskatchewan, Manitoba, and BC are familiar with ALR and will accommodate this. Once your insurer contacts ALR directly, we assist with documentation, scope development, and scheduling coordination.

Yes, get an assessment done as soon as possible after a hailstorm, regardless of whether your roof is actively leaking. Hail damage often causes internal mat fractures that are not immediately visible and don’t produce leaks for months or years, but significantly shorten the remaining service life. Insurance claims typically have a filing window after the storm event. Don’t wait for a leak to tell you damage occurred.

Yes, and we strongly recommend this if your roof is actively leaking. ALR deploys emergency tarp and waterproofing patch service to prevent further interior damage while your full claim is processed. This is reimbursable under most active insurance claims. Call ALR immediately at 1 (866) 334-3705 for active leaks after a storm event.

In many cases, yes. If your insurer is replacing your roof after hail damage, you can often negotiate a top-up to upgrade from standard to IKO Nordic Class 4 impact-resistant shingles. The insurer covers like-for-like replacement; you pay the upgrade difference. Class 4 shingles can then qualify for an insurance premium reduction that may offset the top-up cost over several years. ALR will help you present this to your adjuster.